Complaints, Comments and Suggestions

At East Wing Surgery we always try to provide the best service possible to all of our patients. However, if you feel that you are unhappy with the service you have received, please see our complaints leaflet below which gives you information on what to do next.

We aim to offer a friendly, personal, comprehensive and high standard of family health care to all our patients. We always welcome your feedback and value your comments and suggestions. Please get in touch via our ewsa88613@nhs.net or by telephone on 0191 402 8075 and let us know your thoughts. We endeavor to listen to your comments and act appropriately on the constructive feedback to deliver the best for you and your family.

Downloads
Our complaints leaflet
Our patient complaint form
Third party patient complaint form

NHS Complaints Advocacy Service

The NHS Complaints Advocacy Service is a free and independent service that can help you make a complaint about a National Health Service (NHS).

The NHS Advocacy Service is free, independent and confidential and can help you to understand the NHS Complaints process and make a complaint about your issues. If you do not feel comfortable making a complaint by yourself, or you need support at any point during the complaints process, they can give you that support.

Contact Information
Helpline: 0300 330 5454
Textphone: 0786 002 2939
Fax: 0300 088 3762
Website: www.nhscomplaintsadvocacy.org