What to do when we are closed
During core contracted hours (Mon-Fri 8.00am - 6.00 pm) we are able to provide emergency advice and care.
- If it's a life-threatening emergency call 999
- If you need medical help but it's not an emergency call 111
NHS 111 is the number to call when you need medical help fast but it's not a life-threatening emergency. Calls to NHS 111 are FREE from landlines and mobiles and NHS 111 is available 24/7, every day of the year.
When to call 111
You should call 111 when:
- You think you need to go to A&E or to another NHS urgent care service
- Your GP surgery is closed and you need healthcare advice
- You don't know who to call for medical help
When to call 999
Call 999 for life threatening emergencies such as:
- Major accident or trauma
- Severe breathlessness
- Severe bleeding
- Loss of consciousness
- Severe chest pain
Not sure which service to contact?
Check out our guide to the different services available from the NHS.
Do I really need to contact a doctor?
Please only use the out-of-hours service if your medical condition is such that you are unable to wait until the surgery is open. The provision of an out-of-hours service is very expensive for local health authorities and resources are stretched by inappropriate use, with patients who really need attention potentially waiting longer.