We would like to assist you, if you are injured or become unwell in making the right choice of NHS service ensuring you receive the best possible treatment, leaving emergency services for those who need them most.
Choking/Chest Pain/Blacking Out/Blood Loss
For immediate life threatening emergencies call 999. Accident & Emergency and 999 are emergency services that should only be used when people are badly injured or show symptoms of critical illness such as those listed above.
Minor Injury and Illness Units or Walk in Centres, best treat patients who need help quickly or suddenly feel ill but are not a 999 emergency, e.g. minor burn or scald, insect and animal bites, minor eye injuries, injuries to the back, shoulder and chest, sprains and strains.
Both of these units can be found within the same building as ourselves.
Vomiting/Ear Pain/Sore Tummy/Backache
When you have an illness or injury that will not go away, please contact the surgery for an appointment. For our Out of Hours help, please see the information below.
Flare ups of existing Chronic Illness/New Illness
If you are unable to visit your G.P. or attend a Walk in Centre, the Acute Care Team, respond quickly to calls to provide assessment and treatment for urgent problems.
Diarrhoea/Runny nose/Painful cough/Headache
Pharmacists can provide advice on common illnesses and the best medicines to treat them e.g. stomach upset, skin conditions, allergies, aches and pains, coughs and colds.
Conditions such as a hangover, grazed knee, sore throat or cough can normally be treated at home. Be prepared by keeping a few useful medicines at home. Always follow the directions when using medicines and never exceed the stated dose.
Please see our attached leaflet for information. This is also displayed within our reception area at the surgery. Alternatively, click on the links below for further information.
In case of an ’emergency’ or when the surgery is closed, you have below options available to you:
- If your problem is an emergency or life threatening, please call 999.
- If you require information on symptoms or need medical advice, please call NHS 111.
- If you need to contact the doctor outside of the usual surgery hours for a medical emergency which cannot wait until the surgery reopens, please contact NHS 111.
Our Out of Hours service is commissioned by South Tyneside Clinical Commissioning Group and provided by Vocare Limited. They are available between 6.30pm and 8.00am.