East Wing Surgery

Complaints, Comments and Suggestions

At East Wing Surgery we always try to provide the best service possible to all of our patients.  However, if you feel that your are unhappy with the service you have received, please see our complaints leaflet below which gives you information on what to do next.

Complaints leaflet

We aim to offer a friendly, personal, comprehensive and high standard of family health care to all our patients. We always welcome your feedback and value your comments and suggestions. Please get in touch via our website address ewsa88613@nhs.net or by telephone on 0191 402 8075 and let us know your thoughts. We endeavor to listen to your comments and act appropriately on the constructive feedback to deliver the best for you and your family.

or you can complete a form and send it to us

Complaints – Patient complaint form

Complaints Third party patient complaint form

The following is an information leaflet advising how you can make an NHS complaint or provide feedback.
NHS Complaints – Guidance Leaflet

NHS Complaints Advocacy Service

The NHS Complaints Advocacy Service is a free and independent service that can help you make a complaint about a National Health Service (NHS).

The NHS Advocacy Service is free, independent and confidential and can help you to understand the NHS Complaints process and make a complaint about your issues.  If you do not feel comfortable making a complaint by yourself, or you need support at any point during the complaints process, they can give you that support.

Contact Information

Helpline: 0300 330 5454
Textphone: 0786 002 2939
Fax: 0300 088 3762
Website: www.nhscomplaintsadvocacy.org

Opening Times
Monday8.30am - 6.00pm
Tuesday8.30am - 6.00pm
Wednesday8.30am - 6.00pm
Thursday8.30am - 6.00pm
Friday8.30am - 6.00pm