DO NOT ATTENDS (DNAs) POLICY
DRS ZAIDI, SALAUDEEN AND PILLAY
Appointment time for our practice health care professionals is precious.
Waste of appointments by patients not attending without cancelling in sufficient time to offer the appointment to someone else is taken very seriously. The Practice have therefore taken the decision to remove patients who abuse our systems.
Anyone who does not attend a Registration appointment and does not cancel this with sufficient time for it to be offered to another patient will not be accepted. They will be asked to register with another GP Practice.
Any patients who are registered with the Practice who do not attend an appointment and fail to cancel with sufficient time for it to be offered to another patient, will be sent a letter warning them of the situation. If the same patient does this twice the letter will warn them that if it occurs a third time they will be removed from the practice register.
The Practice will identify patients who do not attend on a weekly basis.